Do I need a special browser to make online purchases from Bird Feeder Direct? Currently, we do not have online capability. Once our webmaster has completed the integration of our shopping cart software the following browser information will be applicable. In the meantime, please call toll free at 1 866-6FEEDER to place your order. To make online purchases from BirdFeederDirect.com once our shopping cart software is installed, you must have Netscape Navigator (version 4 .0 or higher) or Microsoft Internet Explorer (version 4 .0 or higher), which are SSL enabled browsers.

Will I receive a confirmation of my Bird Feeder Direct order via email? You will receive a confirmation email from Bird Feeder Direct within a few minutes of your purchase.

When and how can I find out the status of my order?
Customers can email us at orders@BirdFeederDirect.com. We will get back to you within 48 hours with your order status. Please check back soon for our online order tracking system.

What is the Bird Feeder Direct return policy?
It is the Bird Feeder Direct policy to unconditionally guarantee products in our collection for thirty days from the date of receipt. After 30 days, we will replace or refund your purchase against manufacturer's defects. Problems with special orders will be handled on a case-by-case basis.

Can I place my order by telephone?
You can place your order by telephone weekdays from the hours of 9AM to 5PM
(EST) by calling our toll free number 1 866-6FEEDER. Orders may also be placed by fax at 770 698-9875. A Bird Feeder Direct representative will contact you by phone or US Mail to confirm telephone order shipping dates and shipping surcharges.

Why is there an additional delivery surcharge for some items? If there is an additional surcharge it is usually due to geographical location, special delivery request or additional weight. If there is an additional surcharge the customer will be notified by email within 5 business days after and order is placed.

Is my credit card information safe when I submit my order online? Bird Feeder Direct believes in providing our clients a safe and secure shopping experience. We use Secure Socket Layer (SSL) encryption when collecting your credit card information on our web site. Our sophisticated encryption and authentication tools protect the security of your credit card information by rendering the information unreadable should anyone try to intercept it. Please note that we cannot warrant or guarantee the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on BirdFeederDirect.com, we recommend closing your browser window when you have finished your visit, especially if you are using a computer in a public place, or are sharing a computer with someone else.Will my email address information be sold by Bird Feeder Direct to other companies? Bird Feeder Direct uses its customers' personal information solely for the purposes of facilitating a relationship with our company. We keep our customers informed about new products and special promotions in our product lines. It is not our policy to sell your information to other companies.